This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
It applies to individuals who manage people. It covers work allocation and the methods to review performance, reward excellence and provide feedback where there is a need for improvement.
The unit makes the link between performance management and performance development, and reinforces both functions as a key requirement for effective managers.
No licensing, legislative or certification requirements apply to this unit at the time of publication.
- Manager: Ian Llaneta
- Trainer: Inactive Ahmed Ahmed
- Trainer: tarun choudhary
- Trainer: Inactive Mahamed Ege
- Trainer: Jae Hyoung JEON
- Trainer: satish ramaiah
- Trainer: Sangat Saini
- Trainer: Shelley Saini
- Trainer: Nassouh Shehade
- Trainer: Muhammad Awais Siddiqui
- Trainer: William Smith
- Trainer: Feroze Sodhi
- Trainer: yasmin tomeh
- Trainer: Rana Waheedy
- Trainer: So Young Yoo